e-Governance Services: A special reference to Jana Seva Kendras of Odisha

Abstract

In today’s information technology environment, e-governance has become the essential part for the citizens to interact with the government. E-Governance is the application of information Technology to process of government functioning to bring about new SMART governance (Simple, Moral, Accountable, Responsive, and Transparent). Odisha state government has taken various innovative steps to promote e-Governance for IT implementation and delivery of services to the citizens online. While on one hand, the state government permitted private parties to establish and operate Jana Seva Kendra across the state, it is found, most of these centres who are managing lack adequate knowledge about the services provided by the district, state or central administration, and its application. The very purpose of opening and offering services for the ultimate benefit of the citizens often getting disrupted for former reasons, and there is no specific accountability or mechanism devised to control and regulates their functioning at district or state level. The general public can be immensely more benefitted with the variety, and trend of e-services provided by the different department and autonomous bodies in Odisha.