A Contemporary Study on Occupational Stress among Nurses in Mumbai

Abstract

In history of health care service management literature, various perspectives of Finance, Operations & Marketing have been addressed so well, however very little research was carried out from the view point of Human Resources. This research is an endeavor to address this small gap. Further, about health Care Service management, generally attention is more on various links of the customer, facilities, inputs and their interrelation and interaction. But, there are various environmental factors such as facilities and law and order climate supporting & within which the professionals operate. This can make or mar their performance especially with reference to logistics aspects. This research is an attempt to look at human aspects of the entities in the environment of the health care services.