Organizational Culture in the Hospitality Sector: A Study of two organizations in Nagpur city

Abstract

Organizational culture refers to the common beliefs and values that are present in the organization which guides the behavior of its members. Organizational culture affects the way people and groups interact with each other, with clients, and with stakeholders. The main purpose of this paper is to study the OCTAPACE Culture at two different organizations belonging to Hospitality sector in Nagpur. The paper also aims to find out if there are differences in the culture of the two organizations. OCTAPACE profile instrument developed by Udai Pareek was used to study the cultural ethos at the selected organizations. Data analysis was done using SPSS. Findings indicate that the both the organizations scored within the normative values on five dimensions (Collaboration, Trust, Autonomy, Pro action, Confrontation), whereas one organization had excellent scores on two dimensions (Authenticity, Experimenting), the other scored below the lowest normative value on Openness.