An Analysis on the Functioning Of Grievance Redressal Mechanism of Public Distribution of Kerala with Special Reference to Wayanad District

Abstract

Grievance Redress Mechanism is the part and parcel of the machinery of any administration. The present article aims at assessing the efficiency of existing consumer grievance redressal mechanism of PDS system and to identify the impediments responsible for its effective working. The study covers the nature of the citizen’s requests and complaints, the processing of the applications, the time taken in disposal and the reasons for the delay.No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. Through this study, we tries to find out,how effective is the functioning of grievance redressal mechanism in Wayanad (study area), the existing weakness in the machinery and procedures for the redress of citizens’ complaints and to suggest appropriate remedial measures for improving its efficiency.